As a seasoned professional with over 18 years of experience, I am a versatile freelancer skilled in various in-demand areas. My expertise lies in Sales, Sales Demo Presentations, Customer Service/Support, Cold Calling, Appointment Setting, Email Marketing Campaigns, Phone, Chat, and Email Support, Account Management, Administrative Support, Market Research, Key Contact Database Creation, Lead Qualifying, Lead Generation, Grant Applications and CRM Management, adeptly navigating both B2B and B2C environments. My commitment to excellence is unwavering, and I am dedicated to delivering top-notch service to my clients. With a focus on building long-term relationships, I strive to provide a seamless experience, ensuring client satisfaction at every step. I take pride in collaborating with companies worldwide through online platforms, transcending geographical boundaries. In addition to my freelance work, I am also the CEO of VirtuAssist, an agency on Upwork. Alongside my team, we provide comprehensive guidance and support, driving impactful changes in everyday processes. We adopt a holistic approach, envisioning strategies for your growth and translating them into actionable solutions. Motivated by my daughter, who inspires me daily, I am driven to achieve excellence in all endeavors. My my career began in the call centers in Jamaica, and have evolved into a proficient well rounded professional powerhouse which is consistently growing. I am a reliable and easygoing professional committed to delivering exceptional results. Let's connect and explore opportunities for collaboration.