As a seasoned professional with over 17 years of experience, I am a versatile freelancer skilled in various in-demand areas. My expertise lies in Sales, Sales Demo Presentations, Customer Service, Cold Calling, Appointment Setting, Email Marketing Campaigns, Phone, Chat, and Email Support, Account Management, Administrative Support, Market Research, Key Contact Database Creation, Lead Qualifying, Lead Generation, and CRM Management, adeptly navigating both B2B and B2C environments. My commitment to excellence is unwavering, and I am dedicated to delivering top-notch service to my clients. With a focus on building long-term relationships, I strive to provide a seamless experience, ensuring client satisfaction at every step. I take pride in collaborating with companies worldwide through online platforms, transcending geographical boundaries. In addition to my freelance work, I am also the CEO of VirtuAssist, an agency on Upwork. Alongside my team, we provide comprehensive guidance and support, driving impactful changes in everyday processes. We adopt a holistic approach, envisioning strategies for your growth and translating them into actionable solutions. Motivated by my daughter, who inspires me daily, I am driven to achieve excellence in all endeavors. Starting my career in call centers in Jamaica, I have continuously evolved into a proficient Support Specialist, consistently striving for growth and improvement. I am a reliable and easy-to-work-with professional committed to delivering exceptional results. Let's connect and explore opportunities for collaboration. I work mainly via Upwork.com, my profile link is below https://www.upwork.com/o/profiles/users/~01b7531a204fdca78a/ Not a member, no need to worry! You can still hire me on a direct contract via Upwork on the link below: https://www.upwork.com/ab/flservices/cl/public/org/606160762210430977 I also have profiles on Guru.com and Freelancer.com https://www.guru.com/freelancers/carol-gordon https://www.freelancer.com/u/cghannah