With over nine years in the creative industry and six years as a Senior CX Designer, I have had the opportunity to deliver impactful, user-centered designs for high-profile clients such as Ecotrak Facility Management, National Park Service, USDA, Adidas, H&M, Mars, The Smithsonian Institution, and the Colombian Securities Exchange. My expertise spans UX, UI, user journeys, and comprehensive user research, grounded in Agile methodologies and Lean UX principles. I am proficient in industry-leading tools like Figma, Sketch, and Adobe XD, and manage cross-functional projects using platforms such as Jira and Confluence. Known for identifying pain points early in the user journey, I apply innovative, data-driven design solutions that align with both user needs and business objectives. Throughout my career, I’ve delivered measurable results, such as a recent UX redesign that led to a 30% increase in user retention and a 20% boost in task completion rates. My deep industry knowledge in facility management and government services has allowed me to design optimized and compliant user experiences. As a leader, I have mentored design teams and collaborated with cross-functional teams, including product managers, developers, and key stakeholders, to ensure that every project is delivered with excellence. I’m passionate about creating efficient, intuitive designs that drive engagement, and I look forward to continuing to make an impact as a CX Lead Designer. #CXDesign #UXDesign #LeanUX #UserJourney #DesignInnovation #AgileUX #CreativeIndustry #Figma #AdobeXD #Sketch #UserRetention #CrossFunctionalCollaboration #DesignMentorship #FacilityManagement #GovernmentServices #DataDrivenDesign #DesignLeadership