I am an accomplished Director of Customer Success and currently work as an independent Customer Success and Small Business Automation Consultant. With a proven track record of building innovative, cost-effective strategies, I specialize in driving customer experience transformation, scaling organizations, and producing dynamic business results. My expertise spans team leadership, customer success development, value realization, and sales process design, along with change management and organizational growth. I have mentored and coached hundreds of direct reports and peers, developed some of the nation’s highest-performing Customer Success Managers, and built and scaled three successful post-sales organizations. My approach is holistic, focusing on individuals, processes, and organizations as a whole to create sustainable and meaningful impact. Whether mentoring professionals or improving organizational operations, I craft a deep understanding of the individual, role, and broader context to deliver the most strategic and effective guidance. ABOUT MY LEADERSHIP As a leader, I am driven by a mission to uncover overlooked talents and empower individuals and organizations to achieve more than they thought possible. I lead with these core principles: • AGITATOR: Creating spaces that spark change and innovation. • BUILDER: Establishing strong foundations in people and processes. • EMPOWERER: Helping others aspire to greater heights by leaning into their strengths. • GO FURTHER TOGETHER: Leveraging the compounding power of aligned teams to expand what’s possible. • UNCOVERER OF THE OVERLOOKED: Recognizing and investing in untapped talents and opportunities. WHY I MENTOR I consider myself a “finder of hidden talents.” My passion lies in helping high achievers reach greater heights and elevating those struggling to perform at a high level. By tailoring goals to individuals’ unique skills and circumstances, I help them become self-sufficient, achieve career milestones, master technical and interpersonal skills, and scale their organizations strategically. AREAS OF EXPERTISE Digital Transformation | Customer Success | Relationship Management | Strategic Partnerships | Sales Process Development | Post-Sales Scaling | Automation | Business Growth & Development | User Adoption | Productivity & Efficiency Improvements | Value Realization | Net Revenue Retention