I have over a decade of cognate experience delivering and managing enjoyable customer experience across different industries, business stages, and business models. My work helps customers succeed in the most effective, efficient, and enjoyable way possible. I am passionate about creating a win-win situation for customers and the companies I work with. I have led and empowered teams of varying size across different geographical locations and industries. I work closely with my customers and internal stakeholders to drive upward trends in customer retention, satisfaction, revenue, customer education and product adoption. I have achieved significant results in improving relevant CS metrics (retention rate, ARR, CLV, NPS, CSAT), and provided data-driven customer insights for new feature releases and continuous improvement. I am proficient in using various tools and platforms, such as Zendesk, Zoho, Jira, PowerBI, Figma, Google Suites Apps, and Canva, to enhance the customer experience. I am passionate and always open to learning opportunities. I provide customer experience management/customer success training and mentorship for budding CS professionals.