Director-level professional with years of experience in customer-facing roles including Consulting, Customer Service, Customer Success, CX, Operations, Change and Transformation. Helps clients achieve their goals and optimize their desired outcomes. Passionate about delivering value and customer satisfaction to customers across various industries and regions. Persistent on people's growth and development, focuses on coaching and mentoring successful teams. Manages projects across the globe, focusing on transformation, innovation, process design, cost reduction, and revenue maximization.