Susan D. Dunbar 425-239-8310 cell [email protected] | Program Coordination and Consulting 20 years in Quality Program Management,- Audit Preparations and Program Certifications from CARF, Snohomish County, DSHS compliance Experience in reviewed and organizing data for reporting purposes Staffing, scheduling and coordinate workloads Develop resources for training and program improvement Evaluating staff KPI's for performance evaluation 15 years in Human Resources Support Hiring, reference checks, evaluating ,supporting and mentoring staff Recruitment online and in person marketing job description development 15 years in Medical Office Experienced in working in confidential environment Coordinated insurance billing, collections and nursing documentation Review records to meet state and record standards Managed front and back office responsibilities 15 years in Leadership On TAC( technical Advisory Committee) Snohomish County x 3 years,, for housing and community funds Operational Manager with budget review, Build and complete COST Report for DSHS on yearly basis for DDD funding 7 years EDUCATION Seattle Bible College, (Biblical Studies) Freshman 2021 AACC/Light University - Mental Health Coaching 2021 General Medical Studies, North Seattle Community College, 1987 BCTI (Business Computer Training Institute) 1987 University of Phoenix, Google Analytics (Professional Development)2022 BCTI (Business Computer Training Institute) 1987 PROFESSIONAL EXPERIENCE UNITEDHEALTH CARE-COMMUNITY PLAN COMMUNITY EVENT COORDINATOR, Aug 2019 –2020  Community engagement, networking, contract enrollment  Engage others in the community about resources assist in access to services WASHINGTON VOCATIONAL SERVICES (WVS) JOB COACH, Feb 2018 –Aug 2019 Determine employment accommodations to create successful customer retention. Job development/coaching and evaluation. SL START PROGRAM SUPERVISOR, March 2017 –January 2018 Contract compliance, program supervision, leadership participation, and weekly payroll COCOON HOUSE FAMILY SUPPORT ADVOCATE, January–March 2017 Program marketing within community to increase enrollment Track Contract metrics and program achievements in data management systems Utilize HMIS, for homeless clients tracking ORION INDUSTRIES/ DIVERSIFIED INDUSTRIAL SERVICES PROGRAM MANAGER SEPTEMBER 2013 TO JANUARY 2017 Manage staff, support clientele and guide employment consultants. Track program metrics and staff KPI’s in data management systems Salesforce, Strategic Planning. Document Incident Management