With over a decade of experience in customer experience and market research, I have demonstrated a strong ability to manage complex, large-scale programs for globally recognized brands. My expertise includes designing and executing multichannel customer experience programs, overseeing brand health trackers, and delivering actionable insights through advanced analytical methods. My career highlights include founding a Market Research Program Management team at SurveyMonkey, delivering significant targets in annual revenue, and pioneering a fraud detection tool that enhanced data quality standards. Additionally, I have successfully driven growth by onboarding new clients, improving panel engagement, and managing multi million-dollar budgets. I am passionate about leveraging technology and data to create customer-centric strategies that drive business growth. With deep expertise in survey platforms like Qualtrics and Tableau, I specialize in designing innovative research solutions and guiding teams to achieve excellence. My leadership style emphasizes fostering strong client relationships, mentoring talent, and ensuring projects meet the highest standards. Looking ahead, I aim to continue leading transformative initiatives that deliver measurable impact while empowering organizations to make informed, strategic decisions.